1. Terms

Welcome to Creative Media Agency (a Division of Digital Business Solutions (Pty) Ltd). By accessing the website, you agree to be bound by these terms of service and all applicable laws and regulations, and you agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License and Service Description

a. Permission is granted to temporarily download one copy of the materials (information or software) on the website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

I. modify or copy the materials;

ii. use the materials for any commercial purpose or for any public display (commercial or non-commercial);

iii. attempt to decompile or reverse engineer any software contained on the website;iv. remove any copyright or other proprietary notations from the materials; orv. transfer the materials to another person or "mirror" the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

2.1 Both our AI Plans include the services listed in the offer, including but not limited to social media marketing, content creation, lead generation, and SEO blog writing where mentioned or as per individual request.

2.2 The specific deliverables and timeline will be outlined during onboarding and provided in our SOW Document.

2.3 The offer is available for a limited time and is non-negotiable after sign-up.

3. Disclaimer

3.1 a. The materials on the website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

3.1 b. Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

3.2. Eligibility

3.2 a. This Package is intended for South African businesses.

3.2 b. By purchasing, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. After sign-up, an Independent Contractor Agreement or Service-Level Agreement will be entered into by both parties.

4. Limitations

In no event shall we or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the website, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on the website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on its website are accurate, complete or current. We may make changes to the materials contained on its website at any time without notice. However, we do not make any commitment to update the materials.

6. Links

We have not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user's own risk.

7. Modifications

We may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

8. Refund policy

8.1 Due to the nature of the services, all payments are non-refundable.

8.2 If you are dissatisfied with the deliverables, please contact us within 7 days of completion for a review.

9. Payment Terms

9.1 The total cost of each Package is the amount agreed upon and due and payable upfront as per each offer at the time and is always represented in South African Rands (ZAR).

9.2 Payment methods include EFT, major credit/debit cards, via a secure Online Payment Gateway like PayFast or PayPal.

9.3 Payments for each offer, as per the offer at the time, must be completed within 24 hours of signing up to secure your spot at that offer price for a full 12 month period unless otherwise agreed upon.

10. Timeline and Delivery

10.1 Work begins within 2–3 business days after payment is received and ALL documents are signed by both parties.

10.2 The full package will be delivered within 30–60 business days, unless otherwise agreed.

10.3 Delays caused by the client (e.g., lack of timely feedback) may extend the timeline.

11. Compliance with South African Laws

11.1 This agreement complies with the Electronic Communications and Transactions Act, 2002 (ECTA).

11.2 Your personal information will be handled in accordance with the Protection of Personal Information Act (POPIA).

12. Client Responsibilities

12.1 You agree to provide all necessary information, materials, and access required for us to complete the services as per our SOW Checklist.

12.2 Failure to provide the requested items on time may result in delays, for which we are not liable.

13. Intellectual Property

13.1 All deliverables (except the software) provided as part of the Package will become your property upon full payment.

13.2 We reserve the right to retain portfolio rights to showcase non-confidential aspects of the work for marketing purposes.

14. Limitation of Liability

14.1 We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

14.2 While we aim to deliver measurable results, we do not guarantee specific outcomes such as revenue increases or lead conversions.

15. Confidentiality

15.1 Both parties agree to keep confidential any proprietary information shared during the course of the services.

15.2 We may use anonymized data for analytical purposes without revealing your identity or business specifics.

16. Cancellation and Termination

16.1 Either party may terminate this agreement with written notice before services begin or as per the agreement signed.

16.2 If services have commenced, the full payment remains due and non-refundable.

17. Dispute Resolution

17.1 Any disputes will first be addressed through mutual negotiation.

17.2 If unresolved, disputes may be referred to arbitration in accordance with South African laws.

18. Amendments

18.1 We reserve the right to update these Terms at any time.

18.2 Any changes will be communicated to you via email and posted on our website.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our use of cookies, you may contact us.

This document was last updated on 01 July 2025.

For any questions or concerns, please contact us at:

Email: [email protected] 

Phone: 062 500 9941