Creative Media Agency (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.creativemediagency.co.za or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

Welcome to Creative Media Agency (a Division of Digital Business Solutions (Pty) Ltd).

When you visit or interact with our website or services, we may collect the following types of personal and business information:

Contact Information: Name, email address, phone number, business name

Website Interaction Data: IP address, browser type, device data, pages visited

Service Data: Information you provide when signing up for a demo, booking a consultation, subscribing to our email list, or purchasing a service

Marketing Preferences: Preferences related to newsletters, promotions, or lead magnets

Communication Data: Information from chats, emails, or form submissions

2. How We Use Your Information

We use the information we collect in the following ways:

To provide and deliver services or information you request

To respond to inquiries, schedule demos, or onboard clients

To improve our website and user experience

To send newsletters, promotions, service updates, and educational content (you can opt out at any time)

To comply with legal obligations

For analytics, research, and reporting to enhance our services and offerings

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share information with:

Trusted service providers who assist us in operating our website, servicing clients, or providing services (e.g., GoHighLevel, payment processors)

Legal authorities, when required to comply with law or protect our legal rights

Marketing platforms (like email marketing software) to send you communications you've opted into

All third-party service providers are required to uphold confidentiality and comply with applicable data protection laws.

4. Data Storage and Security

We take the security of your personal information seriously and implement suitable security measures including:

SSL encryption on our website

Secure cloud-based platforms (such as GoHighLevel)

Password-protected systems

Limited access to authorized team members only

5. Your Rights and Choices

As a user, you have the right to:

Access and request a copy of the personal data we hold about you

Request correction or deletion of your information

Opt-out of marketing communications at any time

Withdraw consent where processing is based on your consent

Lodge a complaint with the Information Regulator of South Africa if you believe your data has been mishandled

To exercise your rights, email us at: [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve your website experience

Track user behavior and engagement

Personalize content and marketing

You can control cookie preferences in your browser settings. Please note that disabling cookies may impact some functionality.

Cookie policy

This cookie policy ("Policy") describes what cookies are and how Website Operator ("Website Operator", "we", "us" or "our") uses them on the our website and any of its products or services (collectively, "Website" or "Services").You should read this Policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies.

What are cookies?

Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a "session cookie") or for multiple repeat visits (using a "persistent cookie").

Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser.Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services.

Cookies may be set by the Website ("first-party cookies"), or by third parties, such as those who serve content or provide advertising or analytics services on the website ("third party cookies"). These third parties can recognize you when you visit our website and also when you visit certain other websites.

What type of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features.

For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the Website and our Services in accordance with the choices you make.

For example, we will recognize your username and remember how you customized the Website and Services during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website.

These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the

Website.

Social media cookies

Third-party cookies from social media sites (such as Facebook, Twitter, etc) let us track social network users when they visit our Website, use our Services or share content, by using a tagging mechanism provided by those social networks.

These cookies are also used for event tracking and re-marketing purposes. Any data collected with these tags will be used in accordance with our and social networks' privacy policies.

We will not collect or share any personally identifiable information from the user.

What are your cookie options?

If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies.

To learn more about how to do this or to learn more about cookies, visit internetcookies.org

Changes and amendments

We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website.

When we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes. Policy was created with Website Policies.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of such websites. We encourage users to read the privacy policies of any third-party sites they visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date. Your continued use of our services after changes are posted will be deemed acceptance of those changes.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our use of cookies, you may contact us.

This document was last updated on 01 July 2025.

For any questions or concerns, please contact us at:

Email: [email protected] 

Phone: 062 500 9941