Privacy Policy
Last Updated: 7/21/2026
1. Introduction and POPIA Compliance
Creative Media Agency, a division of Digital Business Solutions (Pty) Ltd, respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, share, and protect your personal data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect and process the following data about you:
- Identity Data (e.g., first name, last name, title)
- Contact Data (e.g., email address, telephone numbers, physical address)
- Business Data (e.g., company name, website URL, marketing challenges)
- Technical Data (e.g., IP address, browser type, time zone setting, operating system)
- Usage Data (e.g., information about how you use our website and services)
3. How We Use Your Information
We will only use your personal information when the law allows us to. Most commonly, we use your data to:
- Provide our digital marketing and web design services.
- Manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- Communicate with you regarding your inquiries, strategy sessions, and project updates.
- Send you marketing communications, provided you have opted in (you may unsubscribe at any time).
- Improve our website, services, marketing, and customer relationships.
4. Data Security
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.
5. Your Legal Rights
Under POPIA, you have rights in relation to your personal information, including the right to:
- Request access to your personal information.
- Request correction of the personal information that we hold about you.
- Request erasure of your personal information.
- Object to the processing of your personal information.
If you wish to exercise any of the rights set out above, please contact us at hello@creativemediagency.co.za.
6. Contacting the Information Regulator
If you have any complaints about how we process your personal information, you have the right to contact the Information Regulator of South Africa at inforeg@justice.gov.za.